Vagn O. Srensen has served as a director of the Company since July 2011. Powered by Invision Community. Started June 21, 2021, By Hello everyone, Does anyone know the email address of the CEO or somebody at the top of Royal Caribbean. One of the few American women leading a multi-billion-dollar company, Lisa Lutoff-Perlo is a trailblazer in the global hospitality industry. He is also a visiting professor at the University of Strathclyde in Glasgow. Stephen R. Howe, Jr. has served as a director of the Company since December 2018. Sorry, I don't have an email address, but I have to knoware you emailing to share a wonderful cruise experience or to report issues that require you to go straight to the top? I'll keep you posted as to if/when I get a reply. Increasing marketing spend by 47% to increase brand awareness and conversion of affluent vacationers. Chief Financial Officer, Fain serves on the Board of Trustees of the University of Miami, the Board of Directors of UHealth and the executive committee of the World Travel and Tourism Council. The U.S. Federal Trade Commission (FTC) says the scammers are trying to steal someone'spasswords, account numbers, or Social Security numbers. If not, just leave blank. Make Sure Your Voice Is Heard! Cruisers' Choice Awards! E-mail [email protected] Suite 2001, 20/F, Tower 1, The Gateway, Harbour City, Tsim Sha Tsui, Hong Kong Australia office Tel: 1-800-754-500/ Fax: 61 (2) 432 20326 (Mon-Fri: 9:00AM-6:00PM) Pre-Cruise Inquiries [email protected] Post-Cruise Comments and Questions [email protected] So Paulo office Chief Financial Officer, Royal Caribbean Group. In addition, Mr. Wilhelmsen serves as Chairman of the board of his wholly owned company Pan Sirius AS. More information about factors that could affect our operating results is included under the caption Risk Factors in our most recent quarterly report on Form 10-Q, as well as our other filings with the SEC, and the captions Risk Factors and Managements Discussion and Analysis of Financial Condition and Results of Operations in our most recent annual report on Form 10-K, copies of which may be obtained by visiting our Investor Relations website at www.rclinvestor.com or the SECs website at www.sec.gov. :confused: Thank you for the e mail address. In addition, he holds degrees in accounting and finance from the University of Miami School of Business and Indiana University, Bloomington, Kelley School of Business, Achieving record employee engagement with a global workforce of more than 20,000 crew members from over 70 different countries sailing to 300 destinations around the world and developing a new, award-winning service culture that resulted in an historic 8-point increase in net promoter scores in just three years. Check out our directory. Terre. What internet options are available on board Royal Very pleased with the outcome. Members; 382 February 16, 2002; Colonia NJ USA with me on my cruise to satisfy any additional entry or Mr. Howe served as U.S. Chairman and Managing Partner and Americas Area Managing Partner of Ernst & Young (EY) and was a member of EYs Global Executive Board from 2006 until his retirement in 2018. At the helm of the world's largest and most innovative cruise line, Michael Bayley leads a global team of more than 50,000 ship and shoreside employees, delivering memorable cruise vacations to over five million international guests on its fleet of 24 ships sailing to more than 270 destinations. Mr. Howe is also a member of the Board of Trustees of Carnegie Hall, the Board of the Peterson Institute for International Economics and the Board of Trustees (Chairman) of the Liberty Science Center. Learn More Kara Wallace Chief Marketing Officer, Royal Caribbean International. Mr.Kimsey is a certified public accountant and a member of the American Institute of Certified Public Accountants. Most recently, from 2009 through 2019, she served as President & Managing Director, Europe. Throughout her 35 years in the company, and prior to becoming CEO, Lutoff-Perlo enjoyed a succession of progressive sales, marketing and operations leadership roles at RCL with expanding scope, responsibility and P&L oversight. He also had two other executives get in touch with me that day I was blown away to say the least. Learn More Kara Wallace Chief Marketing Officer, Royal Caribbean International. He oversees the operation of company-owned cruise lines . In his previous role, Holtz was senior vice president of finance, responsible for financial planning and analysis, risk management and treasury. Prior to this, he was President and COO of Norwegian Cruise Line, as well as an Advisor to Apollo Management (2008 2009). Mr. Howe is the current Chairman of the Nominating and Corporate Governance Committee. As with all policies, enforcement varies. During his successful tenure as President and CEO, Martinoli grew Silverseas fleet to 11 ships, with two new Nova-class ships, Silver Nova and Silver Ray, set to launch in 2023 and 2024, respectively. [email protected]), which is being used by 95.9% of Royal Caribbean Cruises, Ltd. work email addresses. Maritza Montiel has served as director since December 2015. Aurora, CO. #1. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. :(, I have tried for over 30 min to have a 6:15 or 6:30 time for dining. My family cruises a fair amount, my wife and I have 41 cruises and are diamond Plus with RCL, my other family members are Pinnacle Club members We were on the Inaugural cruise for the Quantum, booked it about 18 months ago. Since then, she held consumer marketing positions at Sports Illustrated, Fortune, Money and Discover, moving to general management of Sports Illustrated in 1983 and to publisher of People in 1991. Could crew members returning be a sign Royal Caribbean is serious about cruises restarting? COVID-19 testing sites or providers in the city from where What industry does Royal Caribbean Cruises compete in? No credit card required. Royal Caribbean International. 00:00 Adam Goldstein, the former CEO of Royal Caribbean International and Executive Chairman of DLT Global, talks about his experience in the travel industry, his current endeavors in leveraging blockchain technology to enable data sharing between companies, and shares personal experiences that inspired him to create more resilient organizations. Email to CEO. He was with EY for over 35 years. He has held a variety of positions within the AWILHELMSEN group of companies since 1995. In 1984, Leavitt became chief executive of The Leavitt Group, a family business that is now the nations second largest, privately held insurance brokerage. Mr. Kimsey was employed for 32years through September 2002 with the independent public accounting firm Ernst& Young L.L.P. What is Royal Caribbean Cruises's YouTube? How does booking with the Royal Caribbean Air2Sea Royal Caribbean International, owned by Royal Caribbean Cruises Ltd, is a cruise line brand founded in Norway and based in Miami, Florida. Royal Caribbean currently operates 26 ships all with names ending in Of The Seas. I tried Royal's website and attaching the letter but it would not complete the task. They did. CC Help Jenn Ship? During Ms. Montiels tenure at Deloitte, she was the Advisory Partner for many public company registrants in which Deloitte was the principal auditor. Twice, Barrons has named him one of the Worlds 30 Best CEOs for his vision and changing the course of the industry. Email. What travel documents are required for cruises from United mrsz. Press 0. Executive Vice President, Maritime & Newbuilding, Senior Vice President, Sales, Trade Support and Service. A Doctor in Political Sciences and Economics, with a joint Executive MBA from the London Business School and Columbia University, Barbara is an accomplished professional in the luxury travel and hospitality industry, with more than 25 years of experience. Lack of delay information, never received comps that were promised, Read full review of Royal Caribbean Cruises. Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations. When can I check-in for my Royal Caribbean cruise? Prior to that, Mr. Brock served as Chairman and Chief Executive Officer of Coca-Cola Enterprises Inc. since April 2008 and as Chief Executive Officer since April 2006. staterooms), Call: Mon-Thu 24 hours / Fri 12am-9pm / Sat 9am-6pm / Sun He also was named executive vice president for Silja Lines parent company, Effjohn Oy Ab. Prior to joining Royal Caribbean in 1995, Kulovaara served as executive vice president and chief operating officer for Oy Silja Line AB, a leading cruise ferry operator based in Finland. Establishing and leading the industry-first consolidated Global Marine Organization, overseeing 59 ships and 5 brands throughout the RCL corporate fleet, maximizing efficiencies and best practices. This department does want to improve the experience of cruisers as much as they must adhere to the direction the cruise line is going in and are part of the decision making process for the food and beverage services. From 1989 to 1993, Mr.Reilly served as the Administrator of the U.S. Environmental Protection Agency. Phone. Email address Royal Caribbean. Earlier, Bayley served as Senior Vice President, Hotel Operations for Royal Caribbean International, leading the worldwide hotel operations and onboard revenue of 21 cruise ships and 30,000 employees. atpzr1, December 7, 2014 in Royal Caribbean International. Do you know about when you'd like to sail? You can unsubscribe at any time. He earned a bachelors degree in business from Southern Utah University. In 2003, he joined the Cabinet of President George W. Bush, serving in two positions, first as administrator of the Environmental Protection Agency from 2003 through 2005 and then as secretary of Health and Human Services (HHS) from 2005 through 2009. Click here to get notifications about new complaints of Royal Caribbean Cruises. Maritime CEO Issue Four 2022 . He previously served as Chair of the Board of Trustees of the University of Miami, Chair of the United Way of Miami-Dade and Chair of the Greater Miami Convention & Visitors Bureau. Top Royal Caribbean Cruises, Ltd. Employees Bert Hernandez President, Royal Caribbean International, China . He served three terms from 1993 through 2003. Unfortunately, scammers using emails that look like the real thing are an all-too-common hack that works equally as well as it is prevalent. Today I received an e-mail from Kaylee Contreras where she had contacted the ship and forwarded me their reply that they would supply what I requested. Prior to that, he served as Chairman and Managing Director of Island Cruises plc, a joint venture cruise line and tour operator begun in 2002 by RCL and British tour operator First Choice Holidays. It was a series of disasters and wrote to RCI requesting two email addresses. COVID-19 test? From 1998 through 2002, Mr.Kimsey served as the Chief Executive Officer of Ernst& Young Global and Global Executive Board member of Ernst& Young and from 1993 through 1998 as the Firm Deputy Chairman and Chief Operating Officer. Glad it worked out for you. You will be able to leave a comment after signing in, By Can you trust the cruise lines new passenger bill of rights? Were always here to help. Will I have to take a COVID-19 test before or during my I was told that the policy is THE POLICY. Were always here to help. Tell us about your inquiry so we can better assist you, Is your question regarding an upcoming cruise, Here are some of the most Frequent Answered Questions Dynamic dining relies on making reservations for all dinners. Usually when people ask the "why do you want this address" question anything the OP responds with is used to beat them up and trivialize experiences. Show Less. The latest complaint Poor service was resolved on Apr 15, 2013. No credit card required. Twitter (Public Relations/Media): @RoyalCaribPR, Adam Goldstein President[emailprotected](305) 539-6000, Lisa Lutoff-PerloExecutive Vice President, Operations(305) 539-6000, Have our travel agency partner get you a free quote for a Royal Caribbean cruise. What if I don't find a pre-cruise test or get the results What kind of food or drinks am I allowed to bring cover my own cruise fare? Help! Request Access. While leading EY, Mr. Howe also gained extensive board governance and regulatory experience and was executive sponsor for the firms focus on diversity and inclusiveness. What is a Royal Caribbean beverage drink package? Mr. Howe was previously a member of the boards of Colgate University, the Center for Audit Quality and the Financial Accounting Foundation. What support is provided if my flight purchased through non-refundable deposit fare, what refunds will apply? There was an error processing your request. stateroom category? and general questions. While this scam seems to target personal information, Carnival Cruise Lines was recently the victim of a similar attack, whereransomware ended up stealing personal information about the cruise companys guests and employees. Do I need to Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Two short years later, she was the first woman appointed to CEO of a Brand in the RCL Corporation. She has been an innovator and leader in the cruise industry throughout this time, playing a pivotal role in the launch of such pioneering travel concepts as Silverseas S.A.L.T. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice. Prior to his current role as Founder and Chief Executive Officer of Cleveland Avenue, LLC, a venture capital firm, Mr. Thompson served as President and Chief Executive Officer of McDonalds Corporation from 2012 until March 2015. I would never complain about paint color. Tuesday, November 9, 2021 MIAMI - November 9, 2021 - Richard Fain, whose innovations during more than 33 years as Chief Executive Officer of the Royal Caribbean Group (NYSE: RCL) helped shape the modern cruise industry, has decided to step down as CEO on January 3, 2022, the company announced today. Prior to that, he served in a variety of roles with Scandinavian Airlines Systems, including as Executive Vice President and Deputy CEO. Learn More MICHAEL GOLDNER In 2017, Mr. Reilly became a director of the Center for Strategic and International Studies, a non-profit research and communication organization in Washington, DC. 9:00AM-7:00PM), (Mon-Fri: 9:00AM-6:00PM / Sat: 10:00AM-5:00PM), (Mon-Fri: 8:00AM-6:00PM / Sat: 9:00AM-5:00PM / Sun: The ship is brand new, beautifully decorated but was areal disappointment. He noted our upcoming March cruise and assured me that they are taking steps to make sure my needs are met for that cruise as well. Many of the Quantum management team had come from Celebrity where they do not do the same for Inaugural cruises as Royal Caribbean used to do. If my RoyalUp offer is accepted, will I earn Crown & Very respectful and helpful. Under Kulovaaras leadership and vision, Royal Caribbean launched the worlds first smart ship,Quantum of the Seas,in 2014. Would you share with us what specifically you want your letter to accomplish ? Contact us. Inaugural cruises on the Allure and Oasis were much more impressive events. I sent mine to Richard Fain on Thursday, but have gotten no response yet. program work. Members; 5k June 1, 2001; Charlotte, NC Get Richard Fain's email address (r*****@royalcaribbean.com) and phone number (305-539-..) at RocketReach. He serves as a Trustee on the boards of the Cleveland Avenue Foundation for Education, Northwestern Memorial Hospital and Purdue University. Since joining the Company in 2005, Liberty has had many roles, most recently as Executive Vice President and Chief Financial Officer. Senior Vice President, Sales, Trade In 1993, Leavitt was elected governor of Utah. Let us know how we can help Corporate headquarters. Our friends were given full credit for the cruise, a two-year window to use it, and $200 OBC in addition to the $110 included in the original fare. "Oh service was bad? Miami Beach, FL, US View. Under her leadership, Marriott launched five new brands in Europe and completed the successful integration of Starwood Hotels in Europe. View Download. I wasn't asking to "bend or break the rules". Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. A native of the United Kingdom, Bayley graduated with a degree in business administration from the University of Bournemouth in England, and has attended management programs at Harvard Business School and Ross School of Business at the University of Michigan. The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. Roberto Martinoli is Senior Advisor to Royal Caribbean Group President and CEO Jason Liberty. Questionnaire before boarding? How to write a complaint about Royal Caribbean Cruises? experience be? We can do nothing to address their issues. John F. Brock has served as a director of the Company since February 2014. Trainline charged a $43 change fee after my train was canceled. Does anyone have experience with how long it takes to get a reply from the CEO or a representative at RCI? Ann S. Moore has served as a director of the Company since May 2012. Powered by Invision Community. Royal Caribbean Cruises deals in a variety of industries, such as hospitality and tourism and provides services in Cruises, and provides its services worldwide According to the latest report, Royal Caribbean Cruises has generated US$2.2 billion (2020) and net income being US$-5.8 billion (2020). Royal Caribbean Cruises has an average consumer rating of 2 stars from 180 reviews. . rebook? . 305-539-6000. CC Help Jenn Phone. Chief Marketing Officer, Official page for Michael Bayley, President & CEO of Royal Caribbean. Recommended Posts. degree in economics from the University of California at Berkeley and an M.B.A. from the Wharton School of Business at the University of Pennsylvania. The most common Royal Caribbean Cruises, Ltd. email format is [first_initial] [last] (ex. He is a member of the board of SteamShip Mutual in London, U.K. Bayley has two children and lives in Miami, Fla. Richard D. Fain serves as Chairman of the Board of Directors of Royal Caribbean Group (NYSE: RCL), which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises and Hapag-Lloyd Cruises, of which it is a 50% owner. Discuss the issues you have had with Royal Caribbean Cruises and work with their customer service team to find a resolution. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Group. Previously, Mr. Thompson served as President and Chief Operating Officer of McDonalds Corporation from 2010 to 2012 and President of McDonalds USA from 2006 to 2010. 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