Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Open a case with PayPal and/or file chargeback with your bank. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. eBay Authenticity Guarantee. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? Same problem here. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Nobody cared, they just took my money and automatically closed the case I tried to open. eBay will not authenticate ineligible items. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. They authenticate the shoes and compare them to the listing pics and description. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. There is no opt in or opt out option. Have a blessed day. Single ungraded cards $250+ are eligible for the service at this time. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes eBay recently announced Authenticity Guarantee for trading cards. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? 743712524609 b3335a87-7ec7-4034 . Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. From found to yours. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. The seller is required to respond and provide a solution to the buyer's issue. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. 747761838782 708c27a7-4f4c-4d13 . Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. They also must be sold to a buyer located in the continental US. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Some people would complain if a shoe like this was sent back. I can explain it to you but I cant understand it for you. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Visit our Authenticity Guarantee page for buyers. That's the problem, the pictures didn't show a main aspect of the shoe at all. Who wants to wear shoes with no insoles anyway? A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. "money back guarantee" if you should not be fully satisfied . we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> You find an item with the Authenticity Guarantee badge and purchase it. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Buyer had me ship to a bad address and now wants a refund? Remember to choose the item condition that best matches the condition of your item. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. I noticed it from more legitimate pictures on another site. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Ive been seller for 9 years. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. There is hair, stains and grime underneath both insoles. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. No cost to you eBay covers all costs of the authentication process. What items are eligible for eBay Authenticity Guarantee? If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. But, I seriously doubt they disassemble them (remove the insoles). 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. 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