Check modem cable 2. Check the Cutter module 2. Remove a jammed note on the gate2. Remove notes or dust on CS15A Sensor 2. Check abrasion of the cassette box pick unit. Initialize3. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Check notes index value, 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. CS1A sensor detects note in delivery path before CDU dispenses. Check bill jam or no note in cassette #2. 1. Check all wiring to mainboard. Use diagnostic or modem test to test modem. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check telephone line connection. Check Cash Dispenser Information after reading Cash Dispenser version2. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Its impossible to read the version after CDU Setup. Check Main Motor Encoder Slit 3. Check if CS62 sensor poll is abnormal 3. Check if each sensor is mounted.1. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. CSB sensor detects note in delivery path before CDU dispenses. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Clean CS1A, CS1B and CS13. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. 1. Detecting CS2 Dark (Front Access Type:Reject box is opened. 4. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. 1. No response from Host Dialing time out to Host. National ATM Systems is an ATM ISO and full service ATM company. Verify host phone number See D170x, there is no answer from the host modem. Modem dial connection time-out (while dialing the modem). 1. 5. Initialize after Power On/Off 4. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the springs located on the underside of the solenoids, one may be disconnected. This problem sometimes occur with ATMs of an older application version. Short delivery time: most parts is in stock 5. Initialize 2. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. 1. 1. 2. 1. ), Cash picking-up fail while cash in cassette #2 is enough, 1. 2. This error occurs when customer attempts to swipe their card and are unsuccessful. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check if communication cable or COM port is not connected. Check command that Cash Dispenser is received. Corrective steps: 1. Check if the CS3 sensor cable is disconnected4. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check if each sensor is mounted. Cash Dispenser(CDU) received the undefined command from AP software, 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check the transaction from the host and try again. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Check foreign objects at the position of the CS5 4. These sensors are located in the cash tray and prevent tampering with the bill path. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check notes status in the reject box 2. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. 2. Serial port open fail. Try Balance Inquiry. Usually caused by loss of battery power to the CDU mainboard. ICRW detects time out. Contact telephone company. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. 2. 1. NOTE: Do not use metal objects to clear the jam. Verify that the cash is of good quality. Follow the master password reset process for the ATM. Reboot ATM: 9721124: Paper jammed: 1. Check the status of sensor and its connector, 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. 1. Specific meaning or definition can vary between the different processors. If error is persistent, modem may be defective. Check the catcher inside cassette #2 guide. Replace pin pad. If roll is ok, then try the reset button on the printer. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 3. In most cases you may have to remove the printer to locate difficult jams. At Hyosung, we design our machines from the ground up. Clean CS4A and CS4B. Check modem cable. Check a dust in stacker 2. Test Modem. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Cash quality, condition of the rollers in the cassette can effect this condition. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Unable to load a cassette. Initialize3. Reinstall software 3. Check CS5_2 Sensor Cable 2. Remove any jammed paper and then reload. Initialize3. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. 20001. Check for notes in the Cash Dispenser. Check CS8 Sensor Cable 6. Check backup battery. Initialize after executing Cash Dispenser Information Set(?P?) Check power supply 2. 1. Upgrade Cash Dispenser Firmware or re-download 3. 4. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 1. 1. Change Main Motor Encoder Slit Sensor CS8. 1. Check the notes in cassette #2, 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. 2. Check cassette sensor. You may need to remove the printer to clear jams. CS4 sensor detects note in delivery path before CDU dispenses. 2. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Check the thermal printer head and change if necessary. Error of being removed 2nd cassette before separate rejection, 1. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Something is detected on CS2 sensor after dispense operation. Check CS13 sensor (note jam and dust)2. Remove note from the CDU delivery path.2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Rearrange notes in Cassette 3. Upgrade the Cash Dispenser firmware or download software again3. Check and reseat all belts. Your Benefits; FAQs; Contact Us; Support Center. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Rearrange notes in Cassette 3. Remove note from the CDU delivery path. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Verify the amount of bills against the journal. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check dust in existence CS5 Sensor Guide 5. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Bills is remained in CS41AB sensor after dispensing bills. In line filter may help this. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. We have offices in most major US cities but service the ENTIRE USA. Check the status of setting paper.2. Check the transaction from the host and try again. Realign notes in the cassette 3. Initialize 3. Remove note from the CDU delivery path. Initialize after resetting the power2. If error occurs when checking CS11A cable operation, replace a sensor. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). 2. Sensor is located along the delivery path right after where the note exits the 1st cassette. (Currency, Denomination, etc), 1. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. 9701111: BCC error of EPP: Check BCC logic of EPP. Verify that version of Mini-Bank Software matches host processor. Check wiring to the solenoid(s). ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Check cassette for jams, check condition of bills in cassette. Both sensors must be blocked for this error to occur. Contact to technician support team service provider. Double detect module reporting error, check wiring to the module. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check cash dispenser. Check CS5_1 Sensor Cable2. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Dark light sensor test error (CS31A, CS31B) during initializing. Initialize. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. 1. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. There may be a note stuck in the cash tray ramp. Remove note from the CDU delivery path.2. Remove the remaining notes at a sensor in front of the CST. If the cash is of known good quality then try cleaning the cassette and dispenser. Rearrange notes in Cassette 2. Check the status of Black mark sensor.2. Check bill jam or no note in cassette #2 2. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Check vault door switch. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check second Dip Switch in CDU B/D3. Outside interference may cause it (neon signs, lights). Replace cash dispenser PCB 2. Verify the Host phone number is programmed correctly. Phone line connected to ATM will not support data communication. Reject error due to short check sheet during check dispense operation. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Check notes dispensed and rejected 2. 1. Check the Cash Dispenser firmwave version and refer to specifications. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 1. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Disconnected by rejected call from remote party Try again later. 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Loss of battery power to the module CS41AB sensors CS12 ( upper cash sensor...