You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Penalty surcharge 60, 200 per hour. For maximum convenience we recommend fixed monthly Direct Debit payments to your Merseytravel accepts no liability for losses arising from incorrectly entered VRN. 8. Account holders who live in the City Region also benefit from a further discount on their journeys. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Exceeding the speed limit is the only endorsable offence under the byelaws. For any query regarding tunnel Fast Tag contact- [email protected]. 3. or pay for any additional journeys by cash or card. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Penalty surcharge 60, 350 per hour. The toll fee will be deducted from your T-FLOW account. You are over 65 and receive the highest rate of Attendance Allowance. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. You must notify Merseytravel of any change to your address, vehicle registration or personal information. If you do not register, proving eligibility, the full cash toll rate will apply. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. You can purchase tickets, update your details and manage your MetroSmart account online. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. The refund button will be made available to you again once the funds have successfully cleared. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Residents can apply online via our website www.merseytunnels.co.uk. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). To request a receipt, please have your card payment details available and click here. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Do I have to register to get the discount? The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Once payment has been approved, the barrier will rise. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. If this information changes, for any reason, you must notify us immediately. What is the maximum gross vehicle weight permitted in either of the tunnels? This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? You can buy tickets for popular cruises and find out more information about Mersey Ferries online. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Merseytravel is committed to processing your personal information in a clear and transparent way. Merseytravel is not in a position to advise whether or not you should attend court. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . To update, visit bit.ly/3GgiZ2h . You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. Our online application process, or address change, will automatically verify your residency. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. Each of the paragraphs within this agreement operates separately. Nothing in these terms will affect those legal rights. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. T-FLOW account. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. You can cancel your T-FLOW account at any time . I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Receipts are available for viewing and downloading up to 6 months after your journey. A VRN can be linked to only one T-FLOW Account. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . We will refund any payments you have made to your Account. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. There is a restriction to four vehicles for each personal account. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Receipts are available for viewing and downloading up to 6 months after your journey. For a renewal, please complete the renewal form below. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). You can apply for free travel through the Mersey Tunnels if: However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. 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